Making hats never gets old, only the folks making them. With this comes generations of experience at our craft. We combine old world methods with a modern mindset because quality people deserve quality hats.
carefully CURATED DETAILS
There is deep intention behind every design. We cut fabric and textiles, but never corners. Always an art; never just a hat.
sourcing THE BEST MATERIALS
The best hats come from the best materials and only the finest will do. From 100% merino wool, hand woven toquilla straw, premium furs, and more. Start at the top.
To avoid an unpleasant shopping experience. All customers are strongly encouraged to watch our short "How to Measure Hat Size" video before purchase. Besides, hat sizes do not run small. To ensure a seamless buying experience, we highly recommend that you take the time to properly measure your hat size and review our Hat Sizing chart.
Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of usage, we will gladly issue out a replacement or refund.
24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.
We ship to 127 countries, including the US, CA, AU and all countries in Europe.
Dear Customer, purchase any product here and try it in the comfort of your own home for 14 days.
If for whatever reason you’re not completely satisfied, then return the product within 14 days!
Our warehouse’s real picture,in City of Industry CA
Worldwide Shipping ?
Because too many order need to ship,please do note that shipping is insured and takes 7-14 business days worldwide. However, you may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for!
100% Risk-Free Purchase
If you bought it and felt that it is not for you, don’t worry. Just shoot us a [email protected], and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We are dedicate to optimized our logistic system all the time,we believe that premium shipping will enhance customers’ satisfaction and every visitor will love thevenline shopping journey.
Shipping Term and Timing:
Standard Shipping 6.99USD
Note: Standard Freeshipping for orders over $60
Thanks for reading our shipping term, please refer to below shipping timing,it will help you know how long package will take and hope it will be helpful to control your best delivery moment without delay and enjoy ultimate shopping experience. We have 3 grade shipping options:Standard, Express and Premium logistic service. Customer will enjoy the FREE STANDARD SHIPPING on orders over USD$60(Shipping fee is excluded).
Preparation For Delivery:
All packages will be sent out within 2 weeks when order is placed.And preparation for package is NOT including the shipping timing. At the same time,tracking number information will reach out to you via email once your order is shipped.
Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after holiday.
It may take 2 days to updated order shipment before the Tracking number active at courier's system. If the information has not appeared on the courier's website, please try again after 24 hours .
We ships all packages from our domestic / warehouse. Free shipping service will be effective once order is over $60.
The delivery time and transportation time may be delayed, and the specific arrival time will not be guaranteed. The specific transportation situation will be known according to the feedback from the transportation company.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
1. To clean our wool hats it’s best to first brush the hat counter clockwise with a soft bristle brush, preferably horsehair bristles. It’s best to use a lighter shade brush for lighter colored hats and darker toned brush for darker hats to avoid color transfer from the bristles.
2. If your hat is looking dusty use a lint roller to gently lift away particles. If you don’t have a lint roller, tape is also effective.
It’s recommended to store stiff / flat brim hats on a flat surface, in a hat box, and always in a dry and cool environment so there is no risk of moisture damage. Hats with curved brims should be stored crown down or on a flat peg or hook that won’t pinch the wool. Storing a curved brim hat on a flat surface will risk disrupting the silhouette and normal shape. It can be very difficult to restore a hat back to it’s original shape.
What happens if your hat gets wet?
If your hat gets wet, shake off the excess water and let it dry. Do not set in the sun to dry and do not leave in a hot car to dry. Once your hat is dry follow cleaning steps 1 & 2.