Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We are dedicate to optimized our logistic system all the time,we believe that premium shipping will enhance customers’ satisfaction and every visitor will love thevenline shopping journey.
Shipping Term and Timing:
Standard Shipping 6.99USD
Note: Standard Freeshipping for orders over $60
Thanks for reading our shipping term, please refer to below shipping timing,it will help you know how long package will take and hope it will be helpful to control your best delivery moment without delay and enjoy ultimate shopping experience. We have 3 grade shipping options:Standard, Express and Premium logistic service. Customer will enjoy the FREE STANDARD SHIPPING on orders over USD$60(Shipping fee is excluded).
Preparation For Delivery:
All packages will be sent out within 2 weeks when order is placed.And preparation for package is NOT including the shipping timing. At the same time,tracking number information will reach out to you via email once your order is shipped.
Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after holiday.
It may take 2 days to updated order shipment before the Tracking number active at courier's system. If the information has not appeared on the courier's website, please try again after 24 hours .
We ships all packages from our domestic / warehouse. Free shipping service will be effective once order is over $60.
The delivery time and transportation time may be delayed, and the specific arrival time will not be guaranteed. The specific transportation situation will be known according to the feedback from the transportation company.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
1. To clean our wool hats it’s best to first brush the hat counter clockwise with a soft bristle brush, preferably horsehair bristles. It’s best to use a lighter shade brush for lighter colored hats and darker toned brush for darker hats to avoid color transfer from the bristles.
2. If your hat is looking dusty use a lint roller to gently lift away particles. If you don’t have a lint roller, tape is also effective.
It’s recommended to store stiff / flat brim hats on a flat surface, in a hat box, and always in a dry and cool environment so there is no risk of moisture damage. Hats with curved brims should be stored crown down or on a flat peg or hook that won’t pinch the wool. Storing a curved brim hat on a flat surface will risk disrupting the silhouette and normal shape. It can be very difficult to restore a hat back to it’s original shape.
What happens if your hat gets wet?
If your hat gets wet, shake off the excess water and let it dry. Do not set in the sun to dry and do not leave in a hot car to dry. Once your hat is dry follow cleaning steps 1 & 2.